THINGS TO KNOW:
All prices include shipping costs. We do not sell “Gray Market”, refurbished, or pre-owned product. We deal directly with manufacturers and importers to ensure the product we sell you is top quality. Your satisfaction is guaranteed.
Orders containing small items typically arrive within 10 working days from the date of the order; however, orders with large items often take longer to arrive due to the logistics of shipping larger pieces.
- Multiple purchases made with your order could come from different sources, and as a result, will likely have different shipping and delivery dates.
- As we process your order, you will receive an email containing a delivery date and tracking information.
- We ship only in the continental United States, Alaska, and Hawaii, and only to street addresses (No P.O. Boxes or APO/FPO addresses, or US Territories).
- Orders valued at $50 or more will need a signature of an adult, 18 years or older.
- Delivery is made to the main door of the building and does not include setup.
EXTENDED SHIPPING SERVICES MAY BE AVAILABLE:
Depending upon a product’s dimensions, weight, and shipping zone, extended shipping services may be available upon request, and at an extra cost. Examples of these services include:
- Expedited shipping
- Delivery on a specific date and time
- Inside delivery
- Product setup
Send your request for any of the extended shipping services to firstname.lastname@example.org. Please give the specific service you want, your order number, and a contact phone number. Once we research your request, we will contact you by phone/email with options available in your are, and their price.
I’M MISSING ITEMS FROM MY ORDER
Multiple items within an order could well come from different sources and have different shipping and delivery dates. Advise us of any concerns you have at email@example.com Please give your order number, the product number, and description of the missing items. We will research the issue and phone/email you about a resolution.
For questions about the shipping of your product, please contact us toll-free at 855-339-9889, or email us at firstname.lastname@example.org.
For any other questions or concerns, please contact us at:
721 Nevada Street, Suite 206C
Redlands, California 92346