Your satisfaction is our goal.
Should a product you buy fail to meet your needs, please review the information below and return the product to us within 30 days of receipt, and we will be pleased to arrange an exchange or refund.
Inspection Criteria. All returned products will be thoroughly inspected and a determination will be made if eligibility and conforming requirements are met. Please verify the product you are returning meets the below guidelines and qualifies for return to avoid any delay in or denial of processing your return. Return processing may take up to 5 business days from the time your product is received.
- Products must be in the original manufacturers packaging and shipped securely.
- Products must be complete with any standard certification labels (UL listing, capacity, brand name, UPC code) originally placed and not tampered with.
- Product serial number, or any similar identification numbers, must match the serial number on the package or invoice (Ruthies Online Design Center, LLC dba Home Decor Specialists maintains serial number tracking).
- Products must be free from damage of any type, including, but not limited to dents, scratches, cracks, abuse, defacement or sign of removed screws/fasteners or seals.
Note: Non-qualified and non-conforming returns are not included in Home Decor Specialists return policy and, if returned, may be refused by our returns department.
Return Authorization Number. Returns will not be accepted without a valid Return Authorization Number (RA). Unless otherwise specified in the item listing on our website or in our Return policy, you may request a Return Authorization Number (RA) within 30 days of the original purchase date. RA numbers expire after 30 days, but we urge you to return the product as soon possible. Any return we receive without a valid RA number will be documented and rejected, or subject to a restocking fee.
Return Shipping. For your protection, we recommend that you ensure your return and use a traceable carrier that can give you delivery confirmation. Ruthie’s Online Design Center, LLC dba Home Decor Specialists will not be responsible for items returned that are lost or damaged in transit. Postage and handling charges, both to and from our warehouse will be paid by the customer, and are non-refundable. At our discretion, Ruthie’s Online Design Center, LLC dba Home Decor Specialists may reimburse shipping charges related to the return or exchange of defective products inside the U.S. only.
In the event that the product you are returning does NOT meet the requirements described in this document, we will photograph the merchandise and packaging, and prepare a detailed summary of our determination about why the return was denied, the product(s) will be deemed not eligible for return and may be returned to you or be subject to a 15% restocking fee.
Please address any questions or concerns to:
721 Nevada Street, Suite 206C
Redlands, California 92346